Effective Date: August 18, 2026
Website: marksanshop.com
Thank you for shopping at Marksanshop. This Shipping and Returns Policy explains how orders are processed and shipped and provides information about returns and refunds.
1. Shipping Area
Marksanshop currently ships orders within the United States only.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may occasionally be longer.
3. Shipping Methods and Costs
Available shipping methods and shipping charges are calculated and displayed during checkout based on the order and delivery destination.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Package weight
- Package dimensions
- Shipping carrier
- Shipping service selected
Customers will be able to review the applicable shipping charge before completing their purchase.
4. Estimated Delivery Times
After an order has been processed, standard delivery will generally take approximately 4–9 business days from the date the order is placed, depending on the destination.
Delivery times are estimates and are not guaranteed.
Carrier delays, weather conditions, holidays, incorrect addresses, or other circumstances outside our reasonable control may affect delivery times.
5. Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the tracking number or tracking information.
Please allow some time for the shipping carrier’s tracking system to update after receiving your shipping confirmation.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include your order number, a description of the issue, and photographs when appropriate.
We will review the situation and provide appropriate instructions.
8. Returns
Eligible products may be returned within 30 days of receiving the order, subject to the conditions described in this Shipping and Returns Policy.
To qualify for a return, products must generally be unused, unopened when applicable, and in the same condition in which they were received.
Certain products may not be eligible for return for health, hygiene, safety, or other reasons.
Do not return a product before receiving return instructions from Marksanshop.
9. Return Shipping
If a return is required because of an error on our part, such as receiving an incorrect, damaged, or defective item, we will provide appropriate return instructions.
For returns due to buyer’s remorse, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective item, Marksanshop will cover the return shipping cost.
Original shipping charges are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.
10. Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed within 7 business days after the returned item has been received and inspected. We do not charge restocking fees for eligible returns.
The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
12. Contact Us
For questions about shipping, delivery, returns, or refunds, please contact:
Marksanshop
Operated by Marksan LLC
Email: [email protected]
Website: marksanshop.com